FAQ

Will I get an email confirmation of my order?

Of course! Once you place your order and your payment has processed you will receive an email confirming that your order has been submitted. You will also receive a follow up email to schedule a pick up/delivery time and date. ( Custom orders must place at least a 50% deposit to book an order.)

Can I change or cancel my order once it has been placed?

You can amend or cancel your order 72 hours prior to confirmed pick-up/delivery time through email or phone. Please Note: Deposits are non-refundable.

How long is the response time after my order submission?

Our response time for all orders and inquires in 24-48.

What is your cancelation policy?

We require all orders to be paid for at the time of the order.

How do I find your storefront?

We are located in the mandarin area of Jacksonville. Since we’re home based bakery the address will be given with order confirmation if you are picking up. Mask are not required for pick up but recommended. Please shoot us a text or give us a call when your on your way or 10 mins out.

How far in advance should I order?

The sooner the better! Obviously we like to plan ahead, but if something last minute comes up, don’t hesitate to call and see if we can fill it! Our turn around is usually around 2-3 days. Weddings we prefer at least 3-4 months notice, but always feel free to call and check our availability. Check our contact page or one of order forms to reach out as soon as possible.

I want flavor that’s not listed, can you still make it?

What ever flavor you have in mind we’d love to make it work!

Do you offer options for dietary restriction?

Shell yeah! We offer Gluten Free, Sugar-Free, Vegetarian, and Vegan by special order only! Please let us know if you have any special dietary restrictions or allergies, and we will do our best to meet them. However, please note that despite our best efforts to prevent, some cross contamination may occur from our kitchen. We will not be held liable for any allergic reaction resulting from consumption of our desserts.

How long will my cheesecake stay fresh?

The shelf life for cheesecake is 7 days - but you can always freeze the product to keep it fresh for longer. Chill your cake for a bit, wrap in plastic wrap, store in an air tight container and you’re set!

How many people will my cheesecake serve?

Cupcakes: 1, Mini: 1-2, 9 inch 8-12. But feel free to portion as you wish!

How much is delivery?

There is a flat rate of $5 for delivery within a 20 mile radius of the bakery. With a $0.50 add on per additional mile.

Do you ship?

At this time, we do not offer shipping! But stay tuned.